Student IT Support Specialist: Live Chat & Phone Helpdesk

Grand Canyon Education, Inc.; Phoenix (AZ); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Grand Canyon Education (GCE) seeks a Customer Support Specialist to assist Grand Canyon University students through GCE's IT department. Provide exemplary service over the phone and live chat, helping students resolve inquiries and overcome roadblocks in GCU systems.

Ideal candidates are enrolled full‑time students at GCU (Bachelor’s or Master’s), maintain the specified GPA, and are willing to work some nights and/or weekends.

Formación

• Customer service oriented with a positive attitude and willingness to learn.
• Basic knowledge of Word, PowerPoint, and Excel.

Responsabilidades

• Provide stellar customer service over the phone.
• Deliver live chat support for students.
• Troubleshoot computer issues in GCU systems using critical thinking.
• Familiarize with LMS, Student Portal, GCU Media, and eBooks.

Conocimientos

Customer service

MS Office

Typing 30 wpm

Critical thinking

Evening/weekend availability

Commitment for semester

Educación

GCU student (Bachelor or Master)

Herramientas

MS Office

Descripción del empleo

Grand Canyon Education (GCE) seeks a Customer Support Specialist to assist Grand Canyon University students through GCE's IT department. Provide exemplary service over the phone and live chat, helping students resolve inquiries and overcome roadblocks in GCU systems.

Ideal candidates are enrolled full‑time students at GCU (Bachelor’s or Master’s), maintain the specified GPA, and are willing to work some nights and/or weekends.