Student IT Helpdesk Specialist - Frontline Support

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

Grand Canyon Education, Inc. is hiring a Customer Support Specialist to assist Grand Canyon University students through GCE’s IT department. The role focuses on delivering excellent phone and live chat support, and on resolving technical issues that students encounter with GCU systems.

The position requires a customer-service mindset, basic MS Office knowledge, and willingness to work some nights and weekends while supporting students throughout the semester.

Qualifications

• Customer service oriented and able to handle inquiries professionally.
• Ability to troubleshoot computer issues while assisting students.

Responsibilities

• Provide stellar customer service over the phone.
• Deliver live chat support for students.
• Troubleshoot and resolve computer issues in GCU systems.
• Familiarize with LMS, Student Portal, GCU Media, and eBooks.

Skills

Customer service

MS Office

PC/Mac navigation

Typing 30 wpm

Evening/weekend availability

Semester commitment

Education

Full-time student enrollment (Bachelor/Master)

GPA requirements (Bachelor 2.0; Master 3.0)

Tools

MS Office

Job description

Grand Canyon Education, Inc. is hiring a Customer Support Specialist to assist Grand Canyon University students through GCE’s IT department. The role focuses on delivering excellent phone and live chat support, and on resolving technical issues that students encounter with GCU systems.

The position requires a customer-service mindset, basic MS Office knowledge, and willingness to work some nights and weekends while supporting students throughout the semester.