Onsite Student Support Call Center Specialist

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Canyon Education (GCE) is seeking a Call Center Specialist to support the Student Contact Center for Grand Canyon University. The role handles calls, chats, and inquiries, directing them to appropriate departments while maintaining quality service within posted hours.

Ideal candidates are enrolled full-time at GCU with strong communication skills, reliability, and the ability to multitask across multiple systems and databases.

Qualifications

• Must be enrolled full-time in a Bachelor's or Master's program at GCU.
• Maintain 2.0 GPA (Bachelor) or 3.0 GPA (Master).
• Onsite work requirement (100% on-site).

Responsibilities

• Answer and route calls from students and staff.
• Assist with live chats and inquiries in the CRM.
• Enter inquiries into the management database with accuracy.

Skills

Verbal communication

Customer service

Multitasking

Empathy

Education

Full-time student status

Tools

Microsoft Office

CRM/Call center software

Job description

Grand Canyon Education (GCE) is seeking a Call Center Specialist to support the Student Contact Center for Grand Canyon University. The role handles calls, chats, and inquiries, directing them to appropriate departments while maintaining quality service within posted hours.

Ideal candidates are enrolled full-time at GCU with strong communication skills, reliability, and the ability to multitask across multiple systems and databases.