Part-Time IT Support Tech — Help Desk for Staff & Faculty

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

Grand Canyon University is seeking an IT Support Tech to assist staff, students and faculty with technology needs through the GCE Technology Services department. The role focuses on phone, electronic, and in-person support, resolving issues across hardware, email, O365, printing, and AV equipment.

Ideal candidates are detail-oriented, able to work on-site in Phoenix, and capable of quickly prioritizing tasks under pressure.

Qualifications

• Must be enrolled as a full-time student (Bachelor or Master).
• Maintain minimum GPA requirements: 2.0 for Bachelor, 3.0 for Master.
• On-site availability in Phoenix area; valid driver's license.

Responsibilities

• Answer inbound calls, requests, and in-person help desk tickets.
• Diagnose and resolve issues with hardware, email systems, and O365 apps.
• Educate staff on proper use of hardware and software; log interactions.

Skills

Customer service

Technical support

Windows 10/11

Microsoft 365 (O365)

Hardware diagnosis

Communication skills

Education

Enrolled as full-time student

GCU GPA requirement

Tools

Lenovo laptops

Macs supported

Job description

Grand Canyon University is seeking an IT Support Tech to assist staff, students and faculty with technology needs through the GCE Technology Services department. The role focuses on phone, electronic, and in-person support, resolving issues across hardware, email, O365, printing, and AV equipment.

Ideal candidates are detail-oriented, able to work on-site in Phoenix, and capable of quickly prioritizing tasks under pressure.