Student Worker - Customer Support Specialist (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

Grand Canyon Education, Inc. is hiring a Customer Support Specialist to assist Grand Canyon University students through GCE’s IT department. The role focuses on delivering excellent phone and live chat support, and on resolving technical issues that students encounter with GCU systems.

The position requires a customer-service mindset, basic MS Office knowledge, and willingness to work some nights and weekends while supporting students throughout the semester.

Qualifications

• Customer service oriented and able to handle inquiries professionally.
• Ability to troubleshoot computer issues while assisting students.

Responsibilities

• Provide stellar customer service over the phone.
• Deliver live chat support for students.
• Troubleshoot and resolve computer issues in GCU systems.
• Familiarize with LMS, Student Portal, GCU Media, and eBooks.

Skills

Customer service

MS Office

PC/Mac navigation

Typing 30 wpm

Evening/weekend availability

Semester commitment

Education

Full-time student enrollment (Bachelor/Master)

GPA requirements (Bachelor 2.0; Master 3.0)

Tools

MS Office

Job description

Office Hours Of Operation

Monday - Friday: 8:00 am - 10:00 pm

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary/Purpose

The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Primary Responsibilities/Accountabilities/Essential Functions

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used And Responsibility

• GCE Workstation
• MS Office

Qualifications

• Must be customer service focused.
• Must have a positive attitude and a willingness to learn new concepts.
• Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
• Must have basic knowledge of PC or Mac computer navigation.
• Must have the ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Must be willing to work some nights and/or weekends.
• May be required to take a job assessment test.
• Commitment to this role for at least one semester is strongly preferred.

Office Hours Of Operation

Monday - Friday: 8:00 am - 10:00 pm

Saturday & Sunday: 8:00 am - 10:00 pm

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2026