Student Support Call Center Specialist (Onsite)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Grand Canyon Education, Inc. in Phoenix seeks a Call Center Specialist to support Grand Canyon University through the Student Contact Center. You will handle incoming calls and chats, directing them to the appropriate department with professional, accurate responses.

This onsite position requires strong communication, empathy, and multitasking to meet quality metrics while using CRM, Jabber, Calabrio, and MS Office. Office hours are Mon–Fri 7:00 a.m.–6:00 p.m. and Sat 8:00 a.m.–noon.

Qualifications

• Must be a full-time student enrolled at GCU (Bachelor or Master).
• Maintain a 2.0 GPA (Bachelor) or 3.0 GPA (Master).
• Maintain SAP standing and good financial/academic standing with the University.

Responsibilities

• Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.
• Enter potential student inquiries into inquiry management database with high quality and attention to detail.
• Conduct Live Chat conversations with students and prospective students with professional and accurate responses.
• Collect, relay, and track information with clear, accurate communication.
• Demonstrate empathy, active listening, and concise dialog to customers.
• Maintain contact center quality standards; meet or exceed metrics.

Skills

Multitasking

Communication

Empathy

Active listening

Customer service

Education

Enrolled full-time student

GPA: 2.0 (Bachelor) / 3.0 (Master)

Tools

MS Office

CRM

Jabber-phone system

Calabrio

Chat

Job description

Grand Canyon Education, Inc. in Phoenix seeks a Call Center Specialist to support Grand Canyon University through the Student Contact Center. You will handle incoming calls and chats, directing them to the appropriate department with professional, accurate responses.

This onsite position requires strong communication, empathy, and multitasking to meet quality metrics while using CRM, Jabber, Calabrio, and MS Office. Office hours are Mon–Fri 7:00 a.m.–6:00 p.m. and Sat 8:00 a.m.–noon.