Student Worker - Customer Support Specialist (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Canyon Education (GCE) seeks a Customer Support Specialist to assist Grand Canyon University students through GCE's IT department. Provide exemplary service over the phone and live chat, helping students resolve inquiries and overcome roadblocks in GCU systems.

Ideal candidates are enrolled full‑time students at GCU (Bachelor’s or Master’s), maintain the specified GPA, and are willing to work some nights and/or weekends.

Qualifications

• Customer service oriented with a positive attitude and willingness to learn.
• Basic knowledge of Word, PowerPoint, and Excel.

Responsibilities

• Provide stellar customer service over the phone.
• Deliver live chat support for students.
• Troubleshoot computer issues in GCU systems using critical thinking.
• Familiarize with LMS, Student Portal, GCU Media, and eBooks.

Skills

Customer service

MS Office

Typing 30 wpm

Critical thinking

Evening/weekend availability

Commitment for semester

Education

GCU student (Bachelor or Master)

Tools

MS Office

Job description

Customer Support Specialist

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary & Purpose: Provide exemplary customer service and resolve inquiries or roadblocks that students encounter at Grand Canyon University.

Primary Responsibilities / Accountabilities / Essential Functions:

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used: GCE workstation and MS Office.

Qualifications:

• Customer service focused with a positive attitude and willingness to learn new concepts.
• Basic knowledge of Microsoft Office programs such as Word, PowerPoint, and Excel.
• Basic knowledge of PC or Mac computer navigation.
• Ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Willingness to work some nights and/or weekends; may be required to take a job assessment test.
• Commitment to this role for at least one semester is strongly preferred.

Office Hours of Operation: Monday – Friday: 8:00am – 10:00pm; Saturday & Sunday: 8:00am – 10:00pm.

Experience / Education: Enrolled at GCU as a full‑time student in a Bachelor’s or Master’s program, retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student, maintain good financial and academic (SAP) standing. You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage.

Anticipated End Date: June30,2026.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre‑employment screening activities, including a background check.