Technology Services - IT Support Staff (NFWS)

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 17,000 - 21,000; Part time

Job summary

Grand Canyon University is seeking an IT Support Tech to assist staff, students and faculty with technology needs through the GCE Technology Services department. The role focuses on phone, electronic, and in-person support, resolving issues across hardware, email, O365, printing, and AV equipment.

Ideal candidates are detail-oriented, able to work on-site in Phoenix, and capable of quickly prioritizing tasks under pressure.

Qualifications

• Must be enrolled as a full-time student (Bachelor or Master).
• Maintain minimum GPA requirements: 2.0 for Bachelor, 3.0 for Master.
• On-site availability in Phoenix area; valid driver's license.

Responsibilities

• Answer inbound calls, requests, and in-person help desk tickets.
• Diagnose and resolve issues with hardware, email systems, and O365 apps.
• Educate staff on proper use of hardware and software; log interactions.

Skills

Customer service

Technical support

Windows 10/11

Microsoft 365 (O365)

Hardware diagnosis

Communication skills

Education

Enrolled as full-time student

GCU GPA requirement

Tools

Lenovo laptops

Macs supported

Job description

Job Description Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization:

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities:

• Diagnose and resolve technical issues with hardware, email systems, O365 applications, printing, GCU specific applications, home networks, telecommunication applications, etc.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance on systems to ensure optimal performance.
• Identify and upscale requests/incidents, track and route them appropriately.
• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used and Responsibility:

• Lenovo laptops
• Macs (supported, but not used as primary equipment)
• Peripherals (e.g. keyboards, mice, monitors, printers)
• Audio-Visual (AV) equipment

Qualifications:

• Ability to carefully pay attention to details and follow detailed instructions required.
• Valid Drivers License and clean driving record are required.
• Availability to work a minimum of 15 hours per week is required.
• Availability to work Saturday during occasional mandatory trainings (approximately 8 times per year).
• Ability to critically think and solve unfamiliar problems with common sense required.
• Must be able to work on site (reside in local Phoenix area).
• Must be able to type 40 wpm.
• Must be self-driven.
• Must be able to learn quickly and prioritize tasks under pressure.
• Working knowledge of Windows 10, Windows 11, and Microsoft Office 365 helpful.

Experience/Education:

• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
• You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage.

Anticipated End Date: June 30, 2027.

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.