Online Car Buying Experience Advisor

DriveTime Automotive Group Inc.; United States; On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Life insurance

Tuition reimbursement

Wellness program

Gym facilities

Job summary

DriveTime Automotive Group Inc. is hiring an Online Experience Advisor to connect with customers interested in purchasing a vehicle. You’ll communicate the sales steps, build rapport, and guide prospects from inquiry to appointment with car dealers nationwide.

You will work with CRM systems to track leads, schedule visits, and collaborate with dealership teams to achieve monthly sales goals and ensure a high-quality customer experience.

Qualifications

• Must have a high school diploma; an associate degree is preferred.
• Strong communication skills, both written and verbal, and ability to work in a team.
• Ability to manage customer interactions across phone, text, email and chat platforms.

Responsibilities

• Contact customers interested in purchasing a vehicle from DriveTime.
• Build rapport, answer questions, problem solve and meet appointment goals.
• Explain the sales process clearly to engage customers.
• Schedule and confirm appointments via multiple channels (phone, text, email, chat).
• Transition customers to retail locations with accurate information.
• Use CRM and databases to manage leads and drive dealership visits.
• Contribute to the sales team to meet monthly goals and revenue targets.
• Maintain positive relationships with team members and dealership staff.
• Operate within DriveTime policies and procedures; perform other duties as assigned.

Skills

Passionate and goal oriented

Attention to detail

Team collaboration

Excellent verbal and written comms

Timeliness

Positive emotional resilience

Education

High School Diploma

Associates degree

Job description

DriveTime Automotive Group Inc. is hiring an Online Experience Advisor to connect with customers interested in purchasing a vehicle. You’ll communicate the sales steps, build rapport, and guide prospects from inquiry to appointment with car dealers nationwide.

You will work with CRM systems to track leads, schedule visits, and collaborate with dealership teams to achieve monthly sales goals and ensure a high-quality customer experience.