Online Car Buying Concierge

DriveTime; Mesa (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K)

Tuition reimbursement

Wellness program

Competitive pay

Game room

In-house gym

Social events

Employee appreciation

Paid time off

Job summary

DriveTime is seeking an Online Experience Advisor to contact customers interested in purchasing a vehicle. The Advisor works from a centralized location and is evaluated on the ability to connect, answer questions, problem solve, meet appointment goals, and deliver high-quality service.

You will clearly communicate the sales process, schedule and follow up on appointments across phone, text, email, and chat platforms, and use CRM tools to manage leads and drive dealership visits while supporting

Qualifications

• High School Diploma required.
• Associates degree preferred.

Responsibilities

• Clearly communicate the sales process to customers to build interest and engagement.
• Set, confirm, and follow up on appointments with customers via phone, text, email, and chat.
• Accurately transition customers to retail locations with all information conveyed.
• Leverage CRM and online databases to manage leads and drive dealership visits.
• Support the sales team to meet monthly goals and revenue targets.
• Maintain positive relationships with team members and dealerships.
• Adhere to DriveTime policies and procedures.

Skills

Excellent communication

Team oriented

Detail oriented

Goal driven

Timely

Positive attitude

Education

High school diploma

Associate's degree preferred

Tools

CRM software

Job description

DriveTime is seeking an Online Experience Advisor to contact customers interested in purchasing a vehicle. The Advisor works from a centralized location and is evaluated on the ability to connect, answer questions, problem solve, meet appointment goals, and deliver high-quality service.

You will clearly communicate the sales process, schedule and follow up on appointments across phone, text, email, and chat platforms, and use CRM tools to manage leads and drive dealership visits while supporting