Online Car-Buying Concierge

Jim Norton Toyota; Tulsa (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, vision, and dental insurance

401(k) retirement plan

Group life insurance

Paid vacation

Employee discounts

Job summary

Jim Norton Toyota in Tulsa, OK is seeking an Internet Sales Associate who thrives in a fast-paced team and delivers outstanding customer service. You will respond to internet inquiries, guide customers through the vehicle-buying process online, by phone, and in person, and set appointments to visit the dealership.

You will build relationships across channels, follow up diligently, and coordinate handoffs to in-store staff to ensure a smooth, welcoming buying experience for every customer.

Qualifications

• Excellent communication and customer service mindset.
• Comfortable with phone, email, text and online chat.
• Able to learn dealership software and CRM tools.
• Strong organizational skills and attention to detail.
• Team player with a willingness to learn and contribute.

Responsibilities

• Respond promptly and professionally to internet leads via phone, email, text, and online chat.
• Maintain accurate records of customer information, contact attempts, conversations, and next steps in the CRM.
• Follow response-time and follow-up standards using approved scripts.
• Conduct a needs analysis to understand vehicle preferences and timelines.
• Provide information about vehicles, features, dealership services, and purchase process.
• Convert inquiries into dealership visits, test drives, and purchase discussions.
• Coordinate a seamless handoff to in-store sales staff with relevant customer context.
• Follow up to maintain engagement and move opportunities forward.
• Engage customers via social media and approved digital channels as directed.
• Meet or exceed individual and team goals related to lead response, activity, appointments, and conversions.
• Build relationships with sales managers and other team members for consistent service.

Skills

Enthusiasm and initiative

Customer-focused attitude

Strong communication (written and oral

Professional phone, email, and text

Organization and multitasking

Team-oriented mindset

Patience and professionalism with Obje

Job description

Jim Norton Toyota in Tulsa, OK is seeking an Internet Sales Associate who thrives in a fast-paced team and delivers outstanding customer service. You will respond to internet inquiries, guide customers through the vehicle-buying process online, by phone, and in person, and set appointments to visit the dealership.

You will build relationships across channels, follow up diligently, and coordinate handoffs to in-store staff to ensure a smooth, welcoming buying experience for every customer.