Online Banking & Card Services Support Specialist

Legacy-Bank; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Legacy-Bank’s Support Center seeks a detail-oriented associate to assist customers with online banking, ACH transactions, wire transfers and debit card products. You will handle Bill Pay, enrollment updates and eBank activities while guiding customers and bank staff through processes via phone support.

Strong computer skills and customer service prowess are essential, with emphasis on adherence to procedures and effective referral skills to grow customer relationships.

Qualifications

• Cash handling experience preferred (6 months).
• Proficient computer skills.
• Strong customer service skills.
• Effective sales and referral skills.
• Ability to follow procedures.
• Strong communication skills.
• Detail oriented / organized.

Responsibilities

• Review and process eBank ACH & bill pay files.
• Process eBank ACH rejects/NOCs.
• Process wire transfers.
• Handle Reg E Check Card Disputes.
• Maintain Overdraft Protection Maintenance & Reports.
• Maintain the eBank & mobile message board.
• Maintain Bill Pay enrollments/updates.
• Review eBanking enrollments and account add-on requests.
• Review and originate ACH origination requests.
• Review various reports and maintain accounts within those reports.
• Perform maintenance on & answer questions regarding debit cards.

Skills

Cash handling

Computer skills

Customer service

Sales & referrals

Communication skills

Detail oriented

Organized

Job description

Legacy-Bank’s Support Center seeks a detail-oriented associate to assist customers with online banking, ACH transactions, wire transfers and debit card products. You will handle Bill Pay, enrollment updates and eBank activities while guiding customers and bank staff through processes via phone support.

Strong computer skills and customer service prowess are essential, with emphasis on adherence to procedures and effective referral skills to grow customer relationships.