Treasury Management Support I

Legacy-Bank; Gravette (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Legacy-Bank in Gravette, AR is seeking a Treasury Management Support professional to assist with online banking, ACH, wires, RDC, and Positive Pay services. The role requires building a strong knowledge of treasury products to assist internal and external customers.

You will collaborate with Treasury Sales, monitor ACH activity, add services, and ensure accurate processing while delivering excellent customer service.

Qualifications

• Requires a high school diploma or GED.
• At least 1 year of prior bank experience.
• Detail-oriented with strong written and verbal communication.
• Proficient in Microsoft Office applications.
• Strong interpersonal and customer service skills.

Responsibilities

• Assist with online banking enrollment, logon issues, and Zelle questions.
• Support ACH, wires, RDC, cash sweeps and Positive Pay services for clients.
• Monitor daily ACH files requiring timely approval.
• Add new ACH or Wire services for business clients.
• Review Positive Pay files and resolve posted-item issues with customers.
• Provide general treasury management support and other duties as assigned.

Skills

Attention to detail

Communication

Interpersonal skills

Customer service

Problem solving

Education

High school diploma or GED

Bachelor's degree in accounting or finance

Tools

Microsoft Office

Job description

Description

Position Summary:

The Treasury Management Support position is primarily responsible for assisting with online banking, ACH, wires, remote deposit, cash sweeps, and positive pay. This position will need to build a strong knowledge of bank and treasury products to assist internal and external customers with Treasury Management products and service.

Major Duties and Accountabilities:

• Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
• Assist customers and employees with the completion of wire requests and monitor the activity of the wire system(s)
• Provide support for online banking new enrollment, logon issues or general questions regarding Legacyar.com, mobile banking, bill pay or Zelle.
• Support the Treasury Sales team by custom building ACH, Wire, RDC, Cash Sweeps and Positive Pay services for clients.
• Monitor daily ACH files that may require timely approval.
• Add new ACH or Wire Services for business clients.
• Review incoming Positive Pay files, resolve any issues with posted items and contact customers as needed to answer unresolved statement items.
• All other responsibilities as assigned.

Requirements

Required:

• A high school diploma or GED equivalent.
• 1-year previous bank experience.
• Must demonstrate attention to detail.
• Proficient in Microsoft Office.
• Strong interpersonal skills and ability to communicate clearly both orally and in written form.

Preferred:

• Previous deposit operations experience.
• 3 years previous bank experience.
• Bachelor's degree in accounting, finance, or related areas.