Banking Support Specialist - Call Center

BankFirst Financial Services; Columbus (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services is seeking a Call Center professional to provide exceptional service to customers and employees. You will handle incoming calls, diagnose issues, and offer solutions with a friendly, patient attitude.

The role involves assisting with Online Banking, Debit Cards, and various account-related questions, with additional duties as assigned by the Call Center Team Lead. Banking experience is preferred.

Qualifications

• Previous banking experience and knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Team Lead.

Skills

Customer service

Communication

Call center experience

Education

Banking systems knowledge

Job description

BankFirst Financial Services is seeking a Call Center professional to provide exceptional service to customers and employees. You will handle incoming calls, diagnose issues, and offer solutions with a friendly, patient attitude.

The role involves assisting with Online Banking, Debit Cards, and various account-related questions, with additional duties as assigned by the Call Center Team Lead. Banking experience is preferred.