Digital Banking Support Specialist

Smbonline; Carthage (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

SMBonline is seeking a customer service professional to support electronic banking services for customers and bank staff. You will assist with online banking tools, cross-sell services, and provide timely responses to inquiries.

The role requires excellent communication, integrity, and the ability to multi-task across NetTeller, Cash Management, ATMs, and card services. On-site work with standard bank hours is expected.

Qualifications

• High School Diploma or equivalent required.
• Prior teller or banking experience required.
• College degree and/or previous electronic services experience preferred.

Responsibilities

• Provide excellent customer service per company standards and philosophy.
• Assist customers with online banking features (bill pay, mobile deposit, transfers, history).
• Support on-site electronic banking services for business customers.
• Handle NetTeller, Cash Management, ATM, and card services duties.
• Cross-train in card services and merchant processing tasks.
• Participate in SMB community events.
• Identify opportunities to cross-sell bank products and services.
• Correspond with online customers via email/phone to answer questions or address complaints.

Skills

Customer service

Active listening

Written communication

Verbal communication

Integrity

Internet banking

Multi-tasking

Office equipment knowledge

Spanish language

Education

High school diploma or equivalent

Banking experience preferred

College degree preferred

Tools

Jack Henry

Microsoft Office

Deluxe

SMBonline & mobile app

Job description

SMBonline is seeking a customer service professional to support electronic banking services for customers and bank staff. You will assist with online banking tools, cross-sell services, and provide timely responses to inquiries.

The role requires excellent communication, integrity, and the ability to multi-task across NetTeller, Cash Management, ATMs, and card services. On-site work with standard bank hours is expected.