Customer Support Specialist

Legacy-Bank; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Legacy-Bank’s Support Center seeks a detail-oriented associate to assist customers with online banking, ACH transactions, wire transfers and debit card products. You will handle Bill Pay, enrollment updates and eBank activities while guiding customers and bank staff through processes via phone support.

Strong computer skills and customer service prowess are essential, with emphasis on adherence to procedures and effective referral skills to grow customer relationships.

Qualifications

• Cash handling experience preferred (6 months).
• Proficient computer skills.
• Strong customer service skills.
• Effective sales and referral skills.
• Ability to follow procedures.
• Strong communication skills.
• Detail oriented / organized.

Responsibilities

• Review and process eBank ACH & bill pay files.
• Process eBank ACH rejects/NOCs.
• Process wire transfers.
• Handle Reg E Check Card Disputes.
• Maintain Overdraft Protection Maintenance & Reports.
• Maintain the eBank & mobile message board.
• Maintain Bill Pay enrollments/updates.
• Review eBanking enrollments and account add-on requests.
• Review and originate ACH origination requests.
• Review various reports and maintain accounts within those reports.
• Perform maintenance on & answer questions regarding debit cards.

Skills

Cash handling

Computer skills

Customer service

Sales & referrals

Communication skills

Detail oriented

Organized

Job description

Employees in Legacy’s Support Center work to create a good customer service experience addressing customer needs over the phone along with assisting customers and bank staff with online banking applications, as well as supplying debit card information. This position requires extensive knowledge of our online banking platform, ACH transactions, wire transfers, the mobile app, Bill Pay, and debit card products.ESSENTIAL DUTIES AND RESPONSIBILITIESReview and process eBank ACH & bill pay filesProcess eBank ACH rejects/NOCsProcess wire transfersProcess Reg E Check Card DisputesMaintain Overdraft Protection Maintenance & ReportsMaintain the eBank & mobile message boardMaintain Bill Pay enrollments/updatesReview eBanking enrollments and account add-on requestsReview and originate ACH origination requestsReview various reports and maintain accounts within those reportsPerform maintenance on & answer questions regarding debit cardsAssist customers with their banking needsJob requirements:6 month of cash handling experience is preferred, unless pursuing a post high school degree programproficient computer skillsstrong customer service skillseffective sales and referral skillsability to follow proceduresstrong communication skillsdetail oriented/organizedPHYSICAL DEMANDS/WORK ENVIRONMENTPosition will require person to be stationary for periods of time in an office working at a desk.Person will need to be able to move about inside an office to access files, office machinery, etc.*The essential functions described here are representative of those that must be met by an employee to successfully perform the job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**The Employer retains the right to change and assign other duties to this position.