Online Aisles Lead - Customer Experience & Operations

Hy-Vee; Dubuque (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee in Dubuque, IA is seeking an Aisles Online Service Lead to oversee daily operations in the Aisles Online department, direct labor, and ensure orders are fulfilled accurately and on time. You will supervise staff, resolve customer concerns, and partner with store leadership to maintain service standards.

This fast-paced role requires hands-on leadership, attention to quality control, and clear communication.

Qualifications

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Responsibilities

• Greet customers warmly and resolve concerns.
• Supervise Aisles Online employees and plan labor for efficiency.
• Maintain in-house quality control and safe handling of equipment and merchandise.
• Communicate labor needs and delivery issues with supervisors.
• Train new employees and conduct performance reviews.
• Attend team meetings and enforce dress code and department guidelines.

Skills

Customer service

Team leadership

Labor planning

Quality control

Communication

Training

Disciplinary authority

Education

High school diploma or equivalent

Job description

Hy-Vee in Dubuque, IA is seeking an Aisles Online Service Lead to oversee daily operations in the Aisles Online department, direct labor, and ensure orders are fulfilled accurately and on time. You will supervise staff, resolve customer concerns, and partner with store leadership to maintain service standards.

This fast-paced role requires hands-on leadership, attention to quality control, and clear communication.