One Stop Navigator

Texas State University; San Marcos (TX); On-site; USD 39,000 - 47,000; Full time

Job summary

Texas State University in San Marcos seeks the One Stop Navigator to assist students and families with admissions, financial aid, and payment processes. You will work closely with multiple offices to guide students from application to paying their semester bill, delivering clear, courteous service that reflects the university’s values.

The role emphasizes communication, process analysis, and navigating policies across departments, with opportunities for professional growth through training and

Qualifications

• Customer service experience required.
• Exceptional customer service and interpersonal skills.

Responsibilities

• Understand and interpret the needs of students and provide quality service across home office areas.
• Engage daily with students via email, chat, online meetings, calls.
• Navigate confidential student information across multiple systems and document interactions.
• Escalate queries and assist with policies and procedures as needed.
• Attend ongoing training on applicable regulations and university policies.

Skills

Customer service

Education

Bachelor's Degree

Tools

CRM systems

Job description

Job Opportunities at Texas State University

One Stop Navigator

Location: San Marcos

Job Type: Full-Time

Funding Source: Permanent

Monthly Salary: $3,833.33

Job Category: Non-Exempt

Required Qualifications

Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. Customer service experience required Exceptional customer service and interpersonal skills

Preferred Qualifications

Bachelor’s Degree Highly proficient written and verbal communicator Proven ability to work independently and as a team Proven problem-solving and critical thinking skills Professional telephone etiquette Strong organizational skills Professional level use of English language Proficient with PC, student information systems, and customer relationship management systems Bilingual Spanish is a plus

Job Description

The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes. The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.

Job Duties

Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas Engage daily with students via email, chat, online meetings, calls, etc. Offer personalized customer service while representing Texas State and its values Navigate confidential student information across multiple systems Accurately document interactions with students Determine the quickest, most effective ways to answer student or parent questions Escalate queries and concerns as needed and appropriate Troubleshoot common issues with technology and student access Undergo ongoing training on federal, state, and institutional regulations, policies and procedures Ability to comply with university policies Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible Perform other duties as assigned

Additional Information

Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.

Job Dates

Job Open Date: 10/21/2026

Job Close Date (posting closes at midnight): 10/26/2026

Open Until Filled: No

Work Schedule

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start: 8:00AM

Normal Work Hours End: 5:00PM

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Applicant Document

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. Letter of Recommendation #1
2. DD 214/DD1300
3. Veteran's Preference
4. Licensure
5. Certifications

Contact

Office of Human Resources
231 N. Guadalupe St.
San Marcos, Texas 78666
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Monday through Friday
8 a.m. to 5 p.m.