Library Systems Support Specialist II

Texas State University

San Marcos (TX)

On-site

USD 45,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Paid time off

Wellness program

Training & development

Bobcat community

Tuition assistance

Pension plan

Job summary

Texas State University Libraries is seeking a Library Systems Support Specialist II to provide tier II support for library technology across Alkek Library, TechSpots, and Round Rock Campus Library. Work is on-site with occasional travel.

The role involves configuring hardware, imaging software, and mentoring junior staff in a ticketed environment, delivering strong customer service to students and staff.

Qualifications

Associate degree or equivalent combination of education and experience.
Experience configuring and installing workstations in Windows environment.
Strong problem-solving and troubleshooting skills.

Responsibilities

Provide tier II technical support to library staff and patrons.
Respond to help desk tickets, emails, and phone inquiries.
Diagnose and resolve hardware, software, and network issues.
Collaborate with IT teams to solve complex problems.
Create user guides and documentation for library systems.
Image and deploy OS/software using MDT, SCCM, and Group Policy.
Support library users in accessing digital resources and services.

Skills

Windows setup

Troubleshooting

Technical communication

Customer service

Education

Associate’s degree in IT/CS or related

Bachelor’s degree or 3+ years experience

Tools

Active Directory

Group Policy Management

SCCM

Windows Server

JAMF

Job description

Library Systems Support Specialist II

This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.

Posting Information

Posting Number | 2027071

Posting/Functional Title | Library Systems Support Specialist II

University Pay Plan Title | Systems Support Spec II

Location | San Marcos

Department | University Libraries

Recruitment Type | Open Recruiting

Job Type | Full-Time

Funding Source | Permanent

Monthly Salary | $4,002.00 - $4,326.00

Job Category | Non-Exempt

Job Open Date | 10/07/2026

Job Close Date | 11/05/2026

Open Until Filled | No

Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start | 8:00AM

Normal Work Hours End | 5:00PM

Required Qualifications

Associate’s degree in Information Technology, Computer Science, or related field; or equivalend combination of education and experience.
Experience configuring and installing workstations in Windows environment.
Excellent problem-solving/troubleshooting skills.
Proven ability to take ownership of and improve a technology service or environment.
Ability to communicate technical information to a non-technical audience.
Experience providing exemplary customer service.

Preferred Qualifications

Bachelor’s degree in a technical field or 3+ years equivalent work experience.
Experience providing desktop technical support in a 50+ user environment.
Experience with Advanced Management Tools such as Active Directory, Group Policy Management, SCCM, Windows Server, and JAMF.
Experience providing technical support in a ticketed environment.
Experience managing or supporting a MacOS environment.

Job Description

Texas State University Libraries is seeking a Library Systems Support Specialist II. This position provides tier II support for public and staff technology in the Alkek Library, TechSpots, and Round Rock Campus Library. This support includes physical configuration of spaces, software configuration and imaging using MDT, SCCM, Active Directory and Group Policy management, as well as day-to-day walkthroughs and troubleshooting of all relevant technology. As Tier II support, this position will work in a ticketed environment providing mentorship and guidance to junior staff and student employees. This is an on-site customer service position with an expectation of strong interpersonal communication and the customer service skills needed to enrich student experience through the use of technology.

Job Duties

Provide first-level and second-level technical support to library staff and patrons.
Respond to help desk tickets, emails, and phone inquiries related to library systems and technology.
Diagnose and resolve hardware, software, and network issues promptly.
Collaborate with other IT teams to eliminate complex technical problems.
Develop and update user guides, manuals, and documentation for library systems and technology.
Image, deploy, and configure Operating Systems and software using MDT, SCCM, and Group Policy.
Participate in cross-functional teams to improve library services and infrastructure.
Engage with library patrons to understand their technology-related needs and concerns.
Provide guidance and support to library users in accessing digital resources and services.
Perform other duties as assigned.

Additional Information to Applicants

This position is an on-site role and does not offer full-time remote work options. Occasional travel to the Round Rock campus library is required.

TXST University Libraries will not sponsor or transfer visa sponsorship for this position.

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Access a FREE wellness program, plus mother and family-friendly resources to support your personal well‑being.
Explore a wide range of training, development courses, certifications, and educational support programs.
Become part of a vibrant Bobcat community with numerous social and professional networks.
Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.

https://www.hr.txst.edu/benefits.html

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