Oncology Patient Services Specialist - Front Desk

mercy; Oklahoma; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy Coletta Cancer Center is seeking a Patient Service Representative to serve as the primary point of contact at the front desk, ensuring a smooth patient experience. You will manage appointments, explain financial responsibilities, and document outcomes with accuracy.

The role requires strong communication skills, basic computer proficiency, and a respectful, confidential approach to patient interactions in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience preferred.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Greet patients and manage front-desk operations to ensure a smooth patient experience.
• Communicate patient financial responsibility, explain options, and collect payments.
• Document financial conversations and outcomes accurately and securely.
• Schedule appointments and maintain patient information with attention to detail.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Calm under pressure

Teamwork

Education

High school diploma

Tools

MS Word

Data entry software

Job description

Mercy Coletta Cancer Center is seeking a Patient Service Representative to serve as the primary point of contact at the front desk, ensuring a smooth patient experience. You will manage appointments, explain financial responsibilities, and document outcomes with accuracy.

The role requires strong communication skills, basic computer proficiency, and a respectful, confidential approach to patient interactions in a fast-paced environment.