Oncology Patient Service Specialist

Mercy; Oklahoma City (OK); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mercy Coletta Cancer Center in Oklahoma City seeks a Patient Service Representative (PSR) to be the friendly first contact for patients and visitors. You will manage front-desk operations, schedule appointments, and assist with patient financial conversations and payment processing, ensuring a seamless experience.

This full-time, on-site role offers days, Monday-Friday, 40 hours per week. Ideal candidates have a high school diploma and at least one year of medical office experience, plus strong

Qualifications

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.

Responsibilities

• Serve as the primary contact for patients and visitors, ensuring a positive, seamless experience.
• Manage front-desk operations and workflows, including scheduling and check-in/out processes.
• Communicate patient financial responsibility, assist with payment collection, and explain available options.
• Document financial conversations and outcomes accurately.
• Maintain confidentiality and adhere to privacy policies.
• Remain adaptable under pressure and participate in required clinic training.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Clinic front desk training

Education

High school diploma or equivalent

Tools

MS Office

Job description

Mercy Coletta Cancer Center in Oklahoma City seeks a Patient Service Representative (PSR) to be the friendly first contact for patients and visitors. You will manage front-desk operations, schedule appointments, and assist with patient financial conversations and payment processing, ensuring a seamless experience.

This full-time, on-site role offers days, Monday-Friday, 40 hours per week. Ideal candidates have a high school diploma and at least one year of medical office experience, plus strong