Oncology Patient Services Rep – Front Desk & Scheduling

Northwestern Memorial Healthcare; DeKalb Township (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Services Representative in Oncology for a full-time day shift. The role handles patient registration, insurance verification, scheduling, and coordination of tests within the oncology practice, while ensuring accuracy and patient confidentiality.

The candidate will greet patients, collect co-pays, update demographics, answer calls, and support front-desk operations, with emphasis on high-quality customer service and compliance with policies.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years' experience in a customer service position.

Responsibilities

• Greets patients as they enter the office and registers them, verifies insurance and collects co-pays.
• Answers phone and schedules appointments; directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients and liaises with providers.
• Ensures patient information and documentation are up to date and maintains confidentiality.

Skills

Customer service

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Services Representative in Oncology for a full-time day shift. The role handles patient registration, insurance verification, scheduling, and coordination of tests within the oncology practice, while ensuring accuracy and patient confidentiality.

The candidate will greet patients, collect co-pays, update demographics, answer calls, and support front-desk operations, with emphasis on high-quality customer service and compliance with policies.