Oncology Infusion Patient Services Specialist

Northwestern Memorial Healthcare; Geneva (IL); In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Services Rep for Oncology Infusion to join our team. This full-time role handles patient registration, insurance verification, and scheduling, delivering compassionate service in a fast-paced medical office environment.

Responsibilities include greeting patients, collecting co-pays, updating demographics, answering calls, coordinating tests, and maintaining patient confidentiality while supporting daily operations.

Competenze

• High school diploma or GED equivalent.
• 0–2 years of experience in a customer service position.
• Preferred: 1–3 years in a physician office and knowledge of medical terminology.

Mansioni

• Greet patients and verify demographic and insurance information.
• Register patients, collect co-pays, and update records.
• Answer phones and schedule appointments.
• Direct and document patient calls as needed.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice.
• Provide back-up for scheduling and ensure patient confidentiality.
• Review charts and ensure accuracy of charges and documentation.

Conoscenze

Customer service

Phone etiquette

Formazione

High school diploma or GED

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Services Rep for Oncology Infusion to join our team. This full-time role handles patient registration, insurance verification, and scheduling, delivering compassionate service in a fast-paced medical office environment.

Responsibilities include greeting patients, collecting co-pays, updating demographics, answering calls, coordinating tests, and maintaining patient confidentiality while supporting daily operations.