Oncology Patient Experience Coordinator

Northwestern Memorial Healthcare; Oak Brook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine in Oak Brook, IL is seeking a Patient Service Representative to greet patients, verify identities, check in and out, and collect copayments and payments. You will play a key role in delivering exceptional customer service and accurate demographic/insurance data.

This role supports scheduling, registration, and communications about delays, with opportunities to work across clinics and departments.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Bachelor’s degree preferred; healthcare experience and medical terminology knowledge a plus; bilingual abilities preferred.

Responsibilities

• Greets patients and guests, confirms identity, and provides information related to visits.
• Completes check-in/out procedures and registers patients as needed.
• Verifies and updates patient demographics and insurance information.
• Collects co-payments and post payments; handles cash drawer at end of day.
• Schedules appointments and informs patients of delays or changes in status.

Skills

Customer service

Registration

Scheduling

Cash handling

Data entry

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine in Oak Brook, IL is seeking a Patient Service Representative to greet patients, verify identities, check in and out, and collect copayments and payments. You will play a key role in delivering exceptional customer service and accurate demographic/insurance data.

This role supports scheduling, registration, and communications about delays, with opportunities to work across clinics and departments.