Oncology Clinic Front Desk Concierge

The US Oncology Network; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to guide patients through check-in and check-out, coordinating with clinical staff to ensure a smooth visit. The role emphasizes friendly, responsive service in a fast-paced clinic environment.

Responsibilities include collecting copays, scheduling follow-ups, and ensuring accurate charting in the EMR. Candidates should have a high school diploma and at least one year of related experience.

Qualifications

• High school diploma or equivalent required. Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greet patients and assist with check-in/check-out to ensure a positive experience.
• Provide red carpet customer service by asking appropriate questions to assess patient needs.
• Collect copays and balances and provide receipts to patients.
• Coordinate with patients and staff to schedule appointments in line with physician guidelines.
• Navigate EMR and other medical office systems to chart patient information.

Skills

Customer service

Communication skills

Organization

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree (business-related)

Tools

EMR systems

Microsoft Office (Outlook, Word, Excel)

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator to guide patients through check-in and check-out, coordinating with clinical staff to ensure a smooth visit. The role emphasizes friendly, responsive service in a fast-paced clinic environment.

Responsibilities include collecting copays, scheduling follow-ups, and ensuring accurate charting in the EMR. Candidates should have a high school diploma and at least one year of related experience.