PSR - Patient Service Representative - Oncology

mercy; Oklahoma; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy Coletta Cancer Center is seeking a Patient Service Representative to serve as the primary point of contact at the front desk, ensuring a smooth patient experience. You will manage appointments, explain financial responsibilities, and document outcomes with accuracy.

The role requires strong communication skills, basic computer proficiency, and a respectful, confidential approach to patient interactions in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• One year of applicable medical office experience preferred.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills, including data entry and word processing.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Responsibilities

• Greet patients and manage front-desk operations to ensure a smooth patient experience.
• Communicate patient financial responsibility, explain options, and collect payments.
• Document financial conversations and outcomes accurately and securely.
• Schedule appointments and maintain patient information with attention to detail.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Calm under pressure

Teamwork

Education

High school diploma

Tools

MS Word

Data entry software

Job description

Find your calling at Mercy!

Position Details:

Location: Mercy Coletta Cancer Center (On-Site)

Shift: Full Time (40 hours/week)

Schedule: Days, Monday-Friday

Overview:

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications:

Education: High school diploma or equivalent.

Preferred Experience: One year of applicable medical office experience.

Skills, Knowledge and Abilities:

Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.

Position requires standing and walking during each shift.

Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.