PSR - Patient Service Representative - Oncology

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 37,000 - 46,000; Full time

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship seeks a friendly Patient Service Representative to be the first contact for patients and visitors at Mercy Coletta Cancer Center.

You will manage front desk operations, schedule appointments, and ensure a smooth patient experience in a busy oncology setting. In this on-site role, you will communicate financial responsibility, collect payments, explain options, and document conversations accurately.

Qualifications

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.

Responsibilities

• Serve as primary contact for patients and visitors at the front desk.
• Explain patient financial responsibility and collect payments.
• Explain payment options and assistance resources; document financial conversations.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Basic computer skills

Word processing

Job description

Job Description

Find your calling at Mercy!

Position Details

Location: Mercy Coletta Cancer Center (On-Site)

Shift: Full Time (40 hours/week)

Schedule: Days, Monday-Friday

Overview

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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