PSR - Patient Service Representative - Oncology

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Coletta Cancer Center in Oklahoma City seeks a Patient Service Representative (PSR) to be the friendly first contact for patients and visitors. You will manage front-desk operations, schedule appointments, and assist with patient financial conversations and payment processing, ensuring a seamless experience.

This full-time, on-site role offers days, Monday-Friday, 40 hours per week. Ideal candidates have a high school diploma and at least one year of medical office experience, plus strong

Qualifications

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.

Responsibilities

• Serve as the primary contact for patients and visitors, ensuring a positive, seamless experience.
• Manage front-desk operations and workflows, including scheduling and check-in/out processes.
• Communicate patient financial responsibility, assist with payment collection, and explain available options.
• Document financial conversations and outcomes accurately.
• Maintain confidentiality and adhere to privacy policies.
• Remain adaptable under pressure and participate in required clinic training.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Clinic front desk training

Education

High school diploma or equivalent

Tools

MS Office

Job description

Find your calling at Mercy!

Position Details:

Location: Mercy Coletta Cancer Center (On-Site)

Shift: Full Time (40 hours/week)

Schedule: Days, Monday-Friday

Overview:

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Qualifications:

• Education: High school diploma or equivalent.
• Preferred Experience: One year of applicable medical office experience.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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