Oncology Patient Access Specialist

US Oncology Inc.; Irving (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

The US Oncology Network seeks a New Patient Coordinator for our Texas Oncology location in Irving, TX. This full-time role supports intake and scheduling activities for new patients, acting as the first contact in the patient care journey.

You will coordinate registrations, verify demographics and insurance, and assist with scheduling, ensuring accurate patient records while upholding confidentiality and compliance standards.

Qualifications

• High School diploma or equivalent.
• 2 years revenue cycle and/or patient access experience preferred.
• Experience with Microsoft Office products (Outlook, Word, Teams, Excel) required.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic’s first contact.
• Assess patient needs to prioritize and triage referrals.
• Answer calls, take messages and respond to inquiries.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide appointment details and directions to patients.
• Maintain confidentiality per HIPAA guidelines.

Skills

Customer service

Communication

HIPAA compliance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The US Oncology Network seeks a New Patient Coordinator for our Texas Oncology location in Irving, TX. This full-time role supports intake and scheduling activities for new patients, acting as the first contact in the patient care journey.

You will coordinate registrations, verify demographics and insurance, and assist with scheduling, ensuring accurate patient records while upholding confidentiality and compliance standards.