New Patient Access & Scheduling Coordinator

Regional Cancer Care Associates; Fort Worth (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Texas Oncology is seeking a New Patient Coordinator to join the Fort Worth Cancer Center team. The role supports new patient registration, scheduling, and insurance verification in a fast-paced oncology environment.

The ideal candidate has strong customer service, familiarity with PMS/EHR systems, and knowledge of medical terminology. This onsite position requires HIPAA compliance and the ability to manage multiple tasks efficiently.

Qualifications

• High School diploma or equivalent required.
• Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Customer service

Phone triage

MS Office

Medical terminology

Insurance eligibility

HIPAA compliance

Education

High School diploma or equivalent

Tools

PMS platforms

EHR platforms

Job description

Texas Oncology is seeking a New Patient Coordinator to join the Fort Worth Cancer Center team. The role supports new patient registration, scheduling, and insurance verification in a fast-paced oncology environment.

The ideal candidate has strong customer service, familiarity with PMS/EHR systems, and knowledge of medical terminology. This onsite position requires HIPAA compliance and the ability to manage multiple tasks efficiently.