New Patient Access & Scheduling Specialist

Maryland Oncology; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Oncology Network is seeking a New Patient Coordinator for our Texas Oncology Dallas Sammons Cancer Center. This full-time role provides first-line patient contact, coordinates registrations, and schedules exams to ensure timely access to care.

You will collaborate with revenue cycle, clinical, and operations teams, maintaining records, verifying insurance, and guiding patients through pre-visit requirements while upholding HIPAA and compliance standards.

Qualifications

• High School diploma or equivalent required.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.

Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Revenue cycle experience

Customer service

Medical terminology familiarity

HIPAA compliance awareness

Education

High School diploma or equivalent

Tools

Microsoft Office

PMS & EHR platforms

Job description

The US Oncology Network is seeking a New Patient Coordinator for our Texas Oncology Dallas Sammons Cancer Center. This full-time role provides first-line patient contact, coordinates registrations, and schedules exams to ensure timely access to care.

You will collaborate with revenue cycle, clinical, and operations teams, maintaining records, verifying insurance, and guiding patients through pre-visit requirements while upholding HIPAA and compliance standards.