Oncology New Patient Coordinator - Patient Access

Talentify; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

The US Oncology Network’s Texas Oncology in Austin is seeking a New Patient Coordinator to support the Medical Oncology Department. This full-time on-site role focuses on patient registration, scheduling, and first-point-of-contact duties for new patients.

You will verify demographics and insurance, assist with referrals, keep records updated, and work within HIPAA guidelines to ensure smooth patient flow in a fast-paced oncology clinic.

Qualifications

• High School diploma or equivalent.
• Two years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assesses patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Revenue cycle experience

Patient access

Microsoft Office

Medical terminology

Onboarding within 45 days

Education

High school diploma

Tools

PMS software

EHR platforms

Job description

The US Oncology Network’s Texas Oncology in Austin is seeking a New Patient Coordinator to support the Medical Oncology Department. This full-time on-site role focuses on patient registration, scheduling, and first-point-of-contact duties for new patients.

You will verify demographics and insurance, assist with referrals, keep records updated, and work within HIPAA guidelines to ensure smooth patient flow in a fast-paced oncology clinic.