Oncology New Patient Concierge – Access & Scheduling

Maryland Oncology; Fort Worth (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

The US Oncology Network's Texas Oncology Fort Worth Cancer Center is hiring a New Patient Coordinator. This full-time onsite role supports patient intake, insurance verification, scheduling, and records management to ensure smooth referrals and timely care for new patients.

You will work closely with clinicians and back-office teams, maintain confidentiality under HIPAA, and use PMS/EHR systems to register patients and coordinate appointments.

Qualifications

• Two years revenue cycle and/or patient access experience in healthcare.
• Knowledge of PMS and EHR platforms.
• Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel).
• Proficiency with medical terminology and insurance benefits and eligibility verification.
• Must successfully complete onboarding courses and on-demand training within 45 days of occupying position.

Responsibilities

• Oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
• Proactively follows-up on missing medical records and test results from referring providers.
• Obtains patient demographic, insurance, referral, and other pre-visit required information.
• Verifies and registers patient accounts in the practice management system.
• Facilitates insurance benefit and eligibility investigations.
• Provides patients with appointment details such as time, location, directions, and instructions to patients.
• Distributes appropriate medical forms to the patient for completion prior to initial visit.
• Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
• Works in conjunction with the clinical team to accommodate scheduling requests.
• Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
• Provides support and information to providers to problem solve and manage complex administrative issues.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Skills

Revenue cycle experience

PMS and EHR knowledge

Microsoft Office

Medical terminology

Insurance benefits verification

Onboarding within 45 days

Education

High School diploma or equivalent

Job description

The US Oncology Network's Texas Oncology Fort Worth Cancer Center is hiring a New Patient Coordinator. This full-time onsite role supports patient intake, insurance verification, scheduling, and records management to ensure smooth referrals and timely care for new patients.

You will work closely with clinicians and back-office teams, maintain confidentiality under HIPAA, and use PMS/EHR systems to register patients and coordinate appointments.