Oncology Patient Access Navigator

GlaxoSmithKline

Miami (FL)

Remote

USD 90,000 - 120,000

Full time

2 days ago

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Job summary

GlaxoSmithKline seeks a Patient Access Manager to serve as the field-based single point of contact for patients, caregivers, and healthcare providers across the Oncology portfolio. You will guide onboarding, access, and ongoing care, supporting enrollment in GSK services and resolving payer-related obstacles with approved resources.

This role emphasizes privacy, compliance, and seamless patient experiences.

Qualifications

Bachelor's degree.
3+ years of experience in field reimbursement, hub case management, patient experience programs, helping patients navigate insurance verification, prior authorization requirements, and access criteria.
Ability to travel up to 20%, including overnights.

Responsibilities

Serve as field-based SPOC guiding providers and patients through coverage, reimbursement, and support across GSK Oncology.
Educate on payer coverage, coding, and payment policies for GSK products using approved materials.
Support access case resolution and explain benefit investigation outcomes, prior authorization requirements, and appeal pathways.
Document interactions and manage cases in Salesforce Health Cloud / CRM per program standards.
Maintain HIPAA compliance and ensure separation between patient-facing and account-facing activities.