Oncology Patient Access Navigator

GlaxoSmithKline; United States; On-site; USD 152,000 - 254,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays

Paid vacation

Parental leave

Medical leave

Job summary

GSK seeks a Patient Access Manager to serve as the field-based single point of contact for patients, caregivers, and providers within the Oncology portfolio. You will guide onboarding, access, and ongoing treatment journey, handling coverage, coding, and payment questions post-prescribing decision.

Responsibilities include enrollment support, patient education on coverage and financial assistance, and coordination with back-office teams; travel up to 20% is required, with a non-promotional,

Qualifications

• Bachelor's degree required.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas.
• Ability to travel up to 20%, including overnights.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP staff, providing approved information and education on oncology-specific care and program resources.
• Conduct welcome calls and ongoing journey touchpoints to support the patient experience.
• Support patient enrolment in GSK services and guide offices through enrolment requirements and consent capture.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options.
• Facilitate transfers to Specialty Pharmacy and other program teams as needed.
• Document all interactions and manage cases in Salesforce Health Cloud / CRM.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Advanced degree (MBA/ MPH/ PharmD or equivalent)

RN license

BSN

Tools

Salesforce Health Cloud

Job description

GSK seeks a Patient Access Manager to serve as the field-based single point of contact for patients, caregivers, and providers within the Oncology portfolio. You will guide onboarding, access, and ongoing treatment journey, handling coverage, coding, and payment questions post-prescribing decision.

Responsibilities include enrollment support, patient education on coverage and financial assistance, and coordination with back-office teams; travel up to 20% is required, with a non-promotional,