Oncology Patient Access Navigator

GlaxoSmithKline; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

GlaxoSmithKline seeks a Patient Access Manager to act as the field-based single point of contact for patients and providers across the Oncology portfolio, guiding onboarding and ongoing treatment journey in a compliant, HIPAA-conscious manner.

You will educate offices on payer coverage, coding, and payment policies, help resolve access barriers, and document all interactions in CRM while coordinating with specialty pharmacy, medical information, and back‑office benefits teams as needed.

Qualifications

• Bachelor's degree required; 3+ years in field reimbursement, hub case management, patient experience programs, insurance verification, prior authorization, or access criteria.
• Willingness to travel up to 20%, including overnights; valid driver’s license.

Responsibilities

• Serve as field-based SPOC for patients, caregivers, and HCP staff; educate on oncology care, coverage, and program resources.
• Educate provider offices on payer coverage, coding, and payment policies; assist with benefit investigations and prior authorizations.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline seeks a Patient Access Manager to act as the field-based single point of contact for patients and providers across the Oncology portfolio, guiding onboarding and ongoing treatment journey in a compliant, HIPAA-conscious manner.

You will educate offices on payer coverage, coding, and payment policies, help resolve access barriers, and document all interactions in CRM while coordinating with specialty pharmacy, medical information, and back‑office benefits teams as needed.