Oncology Patient Access Navigator

GlaxoSmithKline; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based SPOC for patients and providers, guiding enrollment in support programs and navigating coverage and reimbursement in Oncology. The role emphasizes compliant, patient-centric communication and coordination with payers and program teams.

The candidate will educate offices on coverage, assist with prior authorizations, and manage cases in Salesforce Health Cloud, while traveling up to 20% within the territory.

Qualifications

• Bachelor's degree
• 3+ years of field reimbursement, hub case management, or related experience
• Experience navigating insurance verification and prior authorization processes
• Ability to travel up to 20% (including overnights)

Responsibilities

• Serve as field-based SPOC for patients, caregivers, and HCP staff on coverage and access.
• Educate on payer coverage, coding, and payment policies for oncology products.
• Support enrollment in patient support programs and guide through prior authorization and appeals.
• Document interactions in CRM systems and report adverse events as required.
• Maintain HIPAA and compliance with company policies and SOPs.

Skills

Data to Insights

Digital Fluency

Market Access

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

RN license

BSN

Advanced degree (MBA/MPH/PharmD)

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a Patient Access Manager to act as the field-based SPOC for patients and providers, guiding enrollment in support programs and navigating coverage and reimbursement in Oncology. The role emphasizes compliant, patient-centric communication and coordination with payers and program teams.

The candidate will educate offices on coverage, assist with prior authorizations, and manage cases in Salesforce Health Cloud, while traveling up to 20% within the territory.