Oncology Patient Access Navigator

GlaxoSmithKline; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

GlaxoSmithKline is seeking a field-based Patient Access Manager to guide oncology patients through onboarding, access, and ongoing treatment navigation. You will educate providers on coverage, assist with prior authorizations, and coordinate enrollment in GSK Patient Support Programs, while ensuring HIPAA compliance and accurate case documentation.

The role requires up to 20% travel, a valid driver's license, and experience in reimbursement or access programs. Remote work options within the U.S.

Qualifications

• Bachelor's degree.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria.
• Ability to travel up to 20%, including overnights. Valid driver's license.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions.
• Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products using approved materials and help offices understand and use GSK Patient Support Programs.
• Document all interactions and manage cases in Salesforce Health Cloud / CRM in line with program standards.
• Follow all SOPs and corporate policies governing access to confidential data.
• Coordinate with Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists for BI/BV and PA tracking.

Skills

Data to Insights

Digital Fluency

Market Access

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Active RN license

BSN

MBA/MPH/PharmD

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a field-based Patient Access Manager to guide oncology patients through onboarding, access, and ongoing treatment navigation. You will educate providers on coverage, assist with prior authorizations, and coordinate enrollment in GSK Patient Support Programs, while ensuring HIPAA compliance and accurate case documentation.

The role requires up to 20% travel, a valid driver's license, and experience in reimbursement or access programs. Remote work options within the U.S.