Oncology Patient Access & Financial Specialist

Mercy; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Oncology at Hwy 102 seeks a Patient Access Representative to welcome patients, schedule visits, verify benefits, and secure pre-certification and financial clearance. The role emphasizes accurate data entry, clear communication of financial obligations, and compassionate service.

This full-time position supports the Mercy mission, coordinating with insurance carriers and clinical staff to ensure a smooth patient experience.

Qualifications

• Education: High school diploma or equivalent.
• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Facilitate patient entry into Mercy facilities, including scheduling, registration, and benefit verification.
• Perform pre-certification and financial clearance, including pre-visit collection.
• Ensure accurate patient data in the system and communicate applicable financial responsibilities.
• Explain payment options and document financial conversations.

Skills

Customer service

Scheduling

Insurance verification

Medical terminology

Attention to detail

Education

High school diploma or equivalent

Job description

Mercy Clinic Oncology at Hwy 102 seeks a Patient Access Representative to welcome patients, schedule visits, verify benefits, and secure pre-certification and financial clearance. The role emphasizes accurate data entry, clear communication of financial obligations, and compassionate service.

This full-time position supports the Mercy mission, coordinating with insurance carriers and clinical staff to ensure a smooth patient experience.