Patient Access Representative - Mercy Clinic Oncology (Hwy 102)

Mercy; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Oncology at Hwy 102 seeks a Patient Access Representative to welcome patients, schedule visits, verify benefits, and secure pre-certification and financial clearance. The role emphasizes accurate data entry, clear communication of financial obligations, and compassionate service.

This full-time position supports the Mercy mission, coordinating with insurance carriers and clinical staff to ensure a smooth patient experience.

Qualifications

• Education: High school diploma or equivalent.
• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Facilitate patient entry into Mercy facilities, including scheduling, registration, and benefit verification.
• Perform pre-certification and financial clearance, including pre-visit collection.
• Ensure accurate patient data in the system and communicate applicable financial responsibilities.
• Explain payment options and document financial conversations.

Skills

Customer service

Scheduling

Insurance verification

Medical terminology

Attention to detail

Education

High school diploma or equivalent

Job description

Patient Access Representative - Mercy Clinic Oncology (Hwy 102)

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details

Location: Mercy Clinic Hwy 102

Shift: Full-time

Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications

• Education: High school diploma or equivalent.

Preferred Qualification

• Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.