Patient Access Representative - Mercy Clinic Oncology (Hwy 102)

mercy; Arkansas; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is hiring a Patient Access Representative to be the first point of contact for patients at Mercy Clinic Hwy 102. This role supports scheduling, registration, benefit verification, pre-certification and financial clearance with compassion and accuracy.

You will ensure accurate patient data, explain financial responsibilities, and guide patients through payment options and financial assistance while maintaining Mercy Service Standards.

Qualifications

• High school diploma or equivalent required.
• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Excellent attention to detail; knowledge of insurance carriers and Medicare guidelines.

Responsibilities

• Facilitate patient entrance including scheduling, registration, verification, pre-certification, and financial clearance.
• Collect and verify patient data and ensure accuracy in the patient record.
• Explain financial responsibility and available payment options to patients; document outcomes.

Skills

Customer service

Attention to detail

Insurance knowledge

Medicare guidelines

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

Position Details:

• Location: Mercy Clinic Hwy 102
• Shift: Full-time
• Hours: Mon - Fri (7:00am - 5:00pm)

Minimum Qualifications:

• Education: High school diploma or equivalent.

Preferred Qualification:

• Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.