Oncology Patient Access & Care Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Duke University Hospital in Durham, NC is seeking an Oncology New Patient Coordinator (NPC) to join the Oncology Access team. You will handle patient registration, scheduling, and coordination of care for new oncology patients, working across providers and services in EPIC to ensure timely visits.

The role requires independent decision making, excellent customer service, and knowledge of cancer care workflows, including records collection, referrals, and education of patients about their disease

Qualifications

• 2 years' experience in a health care or health care scheduling position and 3 years' relevant work experience required; with a Bachelor's Degree, 1 year relevant work experience.
• Demonstrated ability to coordinate care across providers, review records, and manage scheduling workflows.

Responsibilities

• Scheduling and coordination of oncology appointments and related visits.
• First point of contact for patients, referring providers, and care teams to coordinate oncology care.
• Process referrals in EPIC and coordinate patient records and insurance information.
• Coordinate daily/weekly new patient review meetings with disease group providers.
• Educate patients on cancer type, diagnosis, treatment options, and roles of the care team.

Skills

Customer service

Scheduling

Communication

Records management

Education

High school diploma

Bachelor's Degree preferred

Tools

EPIC (electronic health record)

PowerShare

Record management systems

Job description

Duke University Hospital in Durham, NC is seeking an Oncology New Patient Coordinator (NPC) to join the Oncology Access team. You will handle patient registration, scheduling, and coordination of care for new oncology patients, working across providers and services in EPIC to ensure timely visits.

The role requires independent decision making, excellent customer service, and knowledge of cancer care workflows, including records collection, referrals, and education of patients about their disease