Oncology New Patient Navigator

Duke University; Durham (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Duke Health in Durham, NC is recruiting an Oncology New Patient Coordinator to manage patient registration, scheduling, and record collection for new oncology patients. You will coordinate with care teams and providers to ensure timely appointments and accurate demographic and insurance information.

The role requires knowledge of cancer care pathways, strong customer service skills, and the ability to work with EPIC and external records.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2 years in healthcare scheduling and 3 years in related roles; or 1 year with a Bachelor's degree.

Responsibilities

• Schedule oncology appointments and coordinate care with providers.
• Register patients and collect demographic and insurance information.
• Manage referrals and patient records, ensuring completeness before visits.
• Use EPIC to process referrals, register new patients, and coordinate records.
• Arrange outside records/imaging and upload to Duke systems as needed.

Skills

Customer service

Scheduling

Education

High school diploma

Bachelor's degree preferred

Tools

EPIC (EMR)

PowerShare

Job description

Duke Health in Durham, NC is recruiting an Oncology New Patient Coordinator to manage patient registration, scheduling, and record collection for new oncology patients. You will coordinate with care teams and providers to ensure timely appointments and accurate demographic and insurance information.

The role requires knowledge of cancer care pathways, strong customer service skills, and the ability to work with EPIC and external records.