Oncology New Patient Care Navigator

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Duke Health is seeking a dedicated Oncology New Patient Coordinator to join our patient access team in Durham. You will manage registration, scheduling, and coordination of care for new oncology patients, ensuring accurate records and smooth transitions into treatment.

The role requires excellent customer service, attention to detail, and the ability to navigate EPIC and multiple clinics to retrieve records, coordinate referrals, and educate patients about their cancer care journey.

Qualifications

• 2 years' experience in healthcare scheduling required; 3 years in related roles if no degree.
• With Bachelor's Degree, 1 year relevant work experience in a health care or health care scheduling position.

Responsibilities

• Schedule oncology new patient appointments and registrations.
• Coordinate care with providers and departments.
• Collect and process patient records and referrals.
• Maintain accurate demographic and insurance information.

Skills

Scheduling

Customer service

EPIC

Records management

Education

High school diploma

Bachelor's degree preferred

Tools

EPIC

PowerShare

Job description

Duke Health is seeking a dedicated Oncology New Patient Coordinator to join our patient access team in Durham. You will manage registration, scheduling, and coordination of care for new oncology patients, ensuring accurate records and smooth transitions into treatment.

The role requires excellent customer service, attention to detail, and the ability to navigate EPIC and multiple clinics to retrieve records, coordinate referrals, and educate patients about their cancer care journey.