Oncology Front Desk & Patient Services Coordinator

The US Oncology Network; Chicago Ridge (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

HRCA reimbursement

Health Savings Account

Dental

Vision

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists in Chicago Ridge, IL is seeking a Patient Services Coord. I for an in-office, full-time role. You will greet patients, schedule appointments, handle calls, collect co-pays, and ensure accurate patient records while upholding HIPAA and clinic policies.

The position requires basic office experience and proficiency with Microsoft Office. Training will be provided, and you can grow within the US Oncology Network's care team.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Must complete required e-learning courses within 90 days of occupying position.
• Adaptability to handle day-to-day challenges and shifting priorities.
• Commitment to quality and service.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions and routes to appropriate personnel.
• Pages clinic personnel as appropriate.
• Communicates messages accurately and timely per procedures.
• Checks patients out after examination and schedules returning appointments.
• Provides patients with appointment details and directions.
• Records patient cancellations and reschedules as needed.
• Notifies staff of cancellations and updates patient chart.
• Maintains lobby and keeps supplies stocked.
• Adheres to confidentiality, state, federal, and HIPAA laws.
• Other duties as requested.

Skills

Customer service

Office reception

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Word

Excel

Job description

Affiliated Oncologists in Chicago Ridge, IL is seeking a Patient Services Coord. I for an in-office, full-time role. You will greet patients, schedule appointments, handle calls, collect co-pays, and ensure accurate patient records while upholding HIPAA and clinic policies.

The position requires basic office experience and proficiency with Microsoft Office. Training will be provided, and you can grow within the US Oncology Network's care team.