Oncology Clinic Patient Services Specialist

US Oncology Inc.; Worth Township (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR-

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Coordinator. The role requires greeting patients, checking in, collecting demographics and insurance details, and scheduling follow-up appointments with precise coordination for cancer care teams.

Travel to Downers Grove and Burr Ridge is required, and the position emphasizes accuracy, confidentiality, and courteous patient interactions in a fast-paced oncology setting.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability and flexibility to manage shifting priorities.
• Shows work commitment and aims for quality in daily tasks.
• Bilingual skills are preferred.

Responsibilities

• Greet patients and visitors promptly in a courteous and professional manner.
• Check in patients and inform clinical staff of arrivals.
• Provide and explain paperwork for patient completion before examinations.
• Ensure insurance, demographics, and eligibility data are collected and entered.
• Collect, verify, and file patient forms.
• Update demographics and insurance information in the system.
• Collect co-pays and balances; issue receipts.
• Verify insurance and eligibility; obtain pre-authorizations or referrals.
• Answer and route routine questions; relay messages to appropriate staff.
• Schedule returning appointments per physician/office guidelines.
• Provide patients with appointment details, directions, and instructions.
• Maintain lobby area and general office supplies; ensure confidentiality.

Skills

Front desk receptionist experience

Bilingual (preferred)

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Coordinator. The role requires greeting patients, checking in, collecting demographics and insurance details, and scheduling follow-up appointments with precise coordination for cancer care teams.

Travel to Downers Grove and Burr Ridge is required, and the position emphasizes accuracy, confidentiality, and courteous patient interactions in a fast-paced oncology setting.