Patient Services Supervisor

The US Oncology Network; Chicago Ridge (IL); On-site; USD 55,000 - 65,000; Full time

Job summary

The US Oncology Network is seeking a Patient Services Supervisor for the Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, located in Chicago Ridge, IL. The role oversees front desk operations, scheduling, and patient registration to support quality clinical services.

The position requires a healthcare-related degree and at least 3 years in a healthcare front office, with strong supervisory and communication abilities.

Qualifications

• Certificate of Completion or Associate Degree in a healthcare field.
• 3 years experience in front office operations in a healthcare environment.
• Ability to read, write and communicate effectively in English.

Responsibilities

• Plan, supervise and direct front desk and records room activities.
• Reconcile daily receipts; support patient financial interactions.
• Coordinate patient registration, scheduling and referrals; assist with accounts.

Skills

Staff supervision

Staff training

Customer service

Communication

Education

Certificate/Associates in healthcare

Tools

MS Outlook

MS Excel

MS Word

EMR software

CPT-4 / ICD-9 knowledge

Job description

Overview

Join Gynecologic Cancer Institute of Chicago, A Division of Affiliated Oncologists as a Patient Services Supervisor! Employment Type: Full Time

In-Office Position

Office Location: 10604 Southwest Highway Suite 109 Chicago Ridge, IL With additional travel to Downers Grove, IL and Burr Ridge, IL

Job Scope: This position supervises, plans, coordinates, and directs staff performances of administrative and clerical duties in support of clinical services. These services include: patient reception, answering incoming phone calls, appointment scheduling, pre-registration, registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry; cash collections, and updating demographic information.

Salary Range: $55,000.00 - $65,000.00

The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer!

About The US Oncology Network

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visitwww.usoncology.com. We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.

Responsibilities

• Plans, organizes, directs and controls activities related to the front desk (patient registration/cashier) and records room;
• Supervises the reconciliation of daily receipt logs including cash, checks, and credit cards. Weekly bank deposit preparation required.
• Resolve patient inquires complaints or concerns regarding their accounts or interactions with clinic staff;
• Set-up patient care financial arrangements for clinics and manage the patient care contracts;
• Expected to provide coverage for practice management tasks including but not limited to, referrals, insurance entry, eligibility and benefit verification, and accounts receivable.
• Run necessary clinical information reports for staff to complete their responsibilities;
• Communicate with Patient Management on status of operations for scheduling patient appointments;
• Review and manage the merging of patient accounts in clinical information system;
• Reconcile monthly operations account, process request for records and subpoenas, and order office supplies;
• Train incoming staff
• Manage schedule templates, provider schedules when unavailable, and special schedule requests.
• Writes and receipts patient correspondence for termination, warnings, or follow up requirements.
• Other duties may be assigned or may be modified as business needs dictate.

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Certificate of Completion or Associates Degree in a healthcare field with 3 years experience in front office operations and clerical support in a healthcare environment.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

• Knowledge of MS Outlook, MS Excel, MS Word, and Internet software.
• Knowledge of electronic medical record (EMR) software is required for this position.
• Familiarity of CPT-4, ICD9, and Medical Terminology may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

Applicants will be hired into the title appropriate to their credentials and years of experience.