Oncology Patient Access & Scheduling Specialist

US Oncology Inc.; Orland Park (IL); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Medical

Healthcare Reimbursement Accounts (HR-

Health Savings Accounts (HAS)

Dental

Vision

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Commuter Benefits

401(k)

Wellness Program

Job summary

US Oncology Inc. in Orland Park, IL is seeking a Patient Services Coord. I to join our in-office team. You will greet patients, collect demographics, schedule appointments, handle insurance information, and manage co-pays and messages for clinical staff.

The role emphasizes patient-facing service in a busy oncology clinic with a strong compliance and confidentiality focus. Prior receptionist experience and MS Office proficiency are preferred.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: handles day to day work challenges confidently and adjusts to multiple demands.
• Shows Work Commitment: maintains high standards of performance and efficiency.
• Commits to Quality: delivers high-quality products and services.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes to appropriate personnel or takes messages.
• Pages clinic personnel as appropriate.
• Communicates messages accurately and timely according to procedures.
• Checks patients out after examination and schedules returning appointments.
• Provides patients with appointment details and directions.
• Records patient cancellations and reschedules as needed.
• Notifies staff of cancellations and notes in chart.
• Provides general administrative support and keeps lobby neat.
• Maintains forms and office supplies.

Skills

Adaptability

Work ethic

Quality focus

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

US Oncology Inc. in Orland Park, IL is seeking a Patient Services Coord. I to join our in-office team. You will greet patients, collect demographics, schedule appointments, handle insurance information, and manage co-pays and messages for clinical staff.

The role emphasizes patient-facing service in a busy oncology clinic with a strong compliance and confidentiality focus. Prior receptionist experience and MS Office proficiency are preferred.