Oncology Patient Concierge & Scheduler

US Oncology Network-wide Career Opportunities; Orland Park (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

HRCA

HAS

Dental

Vision

Life Insurance

STD

LTD

EAP

Commuter Benefits

401(k)

Wellness Program

Job summary

Affiliated Oncologists is hiring a Patient Services Coordinator I for an in-office role in Orland Park, IL. The position handles greet/check-in, scheduling, forms, insurance updates, co-pays, and routine inquiries, while upholding HIPAA and compliance standards.

Responsibilities include assisting staff, scheduling follow-ups, managing patient communications, and maintaining a neat lobby while supporting daily administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned.
• May type memos and forms.

Skills

MS Office

Reception experience

Computer systems proficiency

Education

High school diploma or equivalent

Job description

Affiliated Oncologists is hiring a Patient Services Coordinator I for an in-office role in Orland Park, IL. The position handles greet/check-in, scheduling, forms, insurance updates, co-pays, and routine inquiries, while upholding HIPAA and compliance standards.

Responsibilities include assisting staff, scheduling follow-ups, managing patient communications, and maintaining a neat lobby while supporting daily administrative tasks.