Patient Services Supervisor: Front Desk & Care Coordination

US Oncology Network-wide Career Opportunities; Worth Township (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Health Care

Dental Care

Vision Plan

401-K with matching

Life Insurance

Short-term and Long-term disability

Wellness & Perks Programs

Job summary

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Supervisor for an in-office role in Chicago Ridge, IL with travel to nearby suburbs. The salary range is $55,000–$65,000 per year, with full-time benefits and a focus on front desk operations and financial screening.

You will supervise staff handling registration, scheduling, and patient communications, while ensuring accurate account handling, referrals, and insurance verification.

Qualifications

• Certificate of Completion or Associates Degree in a healthcare field with 3 years experience in front office operations and clerical support in a healthcare environment.
• Proficiency in MS Outlook, MS Excel, MS Word; EMR software knowledge; CPT-4 and ICD-9 familiarity may be required.

Responsibilities

• Plans, organizes, directs and controls front desk and records room activities.
• Supervises reconciliation of daily receipt logs including cash, checks, and credit cards; weekly bank deposits.
• Resolve patient inquiries and concerns regarding accounts or interactions with clinic staff.
• Set-up patient care financial arrangements and manage patient care contracts.
• Provide coverage for practice management tasks including referrals, insurance entry, eligibility verification, and accounts receivable.
• Produce clinical information reports for staff to complete responsibilities.
• Communicate with Patient Management on status of operations for scheduling patient appointments.
• Review and merge patient accounts in the clinical information system.
• Reconcile monthly operations accounts, handle records requests, and order office supplies.
• Train incoming staff and manage schedules.

Skills

Communication

Staff supervision

Customer service

Education

Healthcare certificate or associates degree

Tools

MS Outlook

MS Excel

MS Word

EMR software

CPT-4/ ICD-9 familiarity

Job description

Gynecologic Cancer Institute of Chicago, a division of Affiliated Oncologists, is seeking a Patient Services Supervisor for an in-office role in Chicago Ridge, IL with travel to nearby suburbs. The salary range is $55,000–$65,000 per year, with full-time benefits and a focus on front desk operations and financial screening.

You will supervise staff handling registration, scheduling, and patient communications, while ensuring accurate account handling, referrals, and insurance verification.